Legal Information
The Provisions of Services Regulation 2009
Maggie Wong & Co Solicitors Limited is under a professional indemnity insurance provided by Axis Speciality Europe Ltd. Our firm maintains professional indemnity insurance cover for £3million in respect of any claim. This coverage provides our works conducted from our office in England and Wales only. The above information is supplied in accordance with our obligations under the Provisions of Services Regulation 2009.
Regulation & Code of Conduct
Maggie Wong & Co is authorised and regulated by the Solicitors Regulation Authority and is subject to the Solicitors\' Code of Conduct. You can find out more about the rules on http://www.sra.org.uk/solicitors/code-of-conduct.page
The director of Maggie Wong & Co is a solicitor of England and Wales
Web Content Disclaimer
The materials contained in this web site are provided for general information purposes only and do not constitute legal or other professional advice.
Maggie Wong & Co do not accept any responsibility for any loss whether direct or indirect which may arise from reliance on information contained in this site.
The reproduction, permanent storage, or transmission of the contents of this web site is strictly prohibited without the prior written consent of Maggie Wong & Co.
Complaints
If at any stage you have any concerns regarding the conduct of your case, please raise them with Miss Maggie Wong. The address to write to is Maggie Wong & Co Solicitors, Room 14, Second Floor, 17 Cannon Street, Birmingham, B2 5EN. The telephone number is (0121) 6439266. The email address is maggiewong@maggiewong.co.uk.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within 5 working days of our receiving the complaint, enclosing a copy of this procedure. If you require a specific format then please contact Ms Maggie Wong and advise her of your specific requirements.
- We will then investigate your complaint, review your matter file and speak to the member of staff.
- Ms Maggie Wong will then invite you to a meeting to discuss and, it is hoped, resolve your complaint. She will do this within 15 working days of sending you the acknowledgement letter.
- Within 5 working days of the meeting, Ms Maggie Wong will write to you to confirm what took place and any solutions she has agreed with you.
- If you do not want a meeting or it is not possible, Ms Maggie Wong will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 20 working days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and we will review your comments.
- We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
- In the event we are unable to address your concern’s here at the firm you may complain to the Legal Ombudsman directly.
{ Working days means Monday-Friday only, it excludes Saturday, Sunday and bank holiday.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
SRA Contact details
Visit: www.sra.org.uk
Call: 0370 606 2555 (between 9am to 5pm)
Email: contactcentre@sra.org.uk
Write: The Cube, 199 Wharfside Street, Birmingham, B1 1RN
In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services – these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:
www.ombudsman-services.org
www.promediate.co.uk
